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CEC Service Consultant

Weins Canada inc.

This is a Contract position in Toronto, ON posted December 4, 2018.

Overview

Parkway Honda, a division within Weins Canada Inc is currently seeking a motivated individual to join their busy Customer Experience Centre in the service department. Weins Canada Inc. has built a reputation for success becoming one of the country’s largest automotive groups that takes pride in 13 dealerships. 

Weins Canada Offers

  • Exceptional pay plan along with a comprehensive benefits plan (with options to suit your needs)
  • Additional employee benefits (Group RRSP plans, vehicle purchase program, educational assistance programs, etc.)
  • Tools for success that include: ongoing training and management support
  • Vehicle Purchase Program
  • Parts & Service Discounts and much more

Responsibilities

  • Handle all incoming customer appointment inquiries quickly and accurately (telephone and by email)
  • Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly unless otherwise directed by management
  • Generate appointment list on a daily basis. Follow up on no-show appointments
  • Respond to customer concerns and requests that have been received through the Dealer Voice System
  • Perform any other administrative tasks as directed by management

Qualifications

  • At least 1-year experience in customer service – your phone manner and etiquette set you apart from others (you are friendly, personable, accomodating and calm at all times – especially in a fast paced environment)
  • Courteous and professional at all times – driven to meet and exceed our guest’s expectations
  • You have exceptional communication skills, both verbally and in writing
  • Strong organizational skills with a detail-oriented focus
  • Strong working knowledge of Microsoft Office
  • Exceptional work ethic, along with a positive outlook and commitment to providing exceptional service

Please forward your resume to careers@weinscanada.com quoting job #4550.

 

Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.
We thank all applicants for their interest in advance.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D