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FindBestDoc Coordinator – Remote

Teladoc Health

This is a Full-time position in Toronto, ON posted November 26, 2018.

THIS IS A REMOTE ROLE

THIS IS A REMOTE ROLE To source physicians for members requesting usage of the Teladoc Health ‘FindBestDoc’ service; while both developing and maintaining a centralized database for identification of same. This is done through researching expert doctors in our existing database and matching members with a physician that best suits both their clinical diagnosis and geographic location. This role also involves direct interaction with clients, staff nurses, organizational business partners and medical office personnel.

WHAT YOU WILL DO:

  • Searching the Expert database in order to match the members with physicians appropriate to both their clinical condition and geographic location; performing all pertinent quality checks and investigations.
  • Provide exceptional customer service by setting clear expectations when interfacing with all constituents.
  • Ensures that our Member’s Expert selections are accurate and received in a timely manner.
  • Manage and improve the existing Expert database to ensure maximized functionality and efficiency.
  • Record and manage referred Experts; designing process flow that enables ease of access to said information.Involvement in polling exercises; increase our profile and the number of specialists contained within the database.
  • Act as internal resource to locate Experts, as required, for other service processes (eg. InterConsultation).Other duties, as assigned.

WHAT YOU WILL BRING:

  • Bachelors Degree preferred or, equivalent work experience.
  • Minimum 1-3 years experience in a clinical environment eg. hospital, physician office.
  • Bilingual (English & French) is required.
  • Familiarity with health care provider access and processes across all provinces, as well as, associated systems and databases.
  • Clinical experience and demonstrated critical thinking ability.
  • Excellent communication skills; both written and verbal.
  • Strong customer service focus; ability to develop and sustain productive customer relationships.
  • Ability to match expert physicians to Members based on clinical need.
  • Proficient independent clinical decision making.
  • Proficient in using technology including software programs such as Microsoft Word, Outlook & Excel.Superior problem solving and organizational skills; ability to multi-task while effectively managing both time and resources.
  • Ability to work independently and accurately in a fast paced environment.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D