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Bilingual Service Technician

SSQ, Life Insurance Company Inc.

This is a Full-time position in Toronto, Ontario posted November 5, 2018.

Your role The role reports to the Business Development Activities Manager of the Individual Sector.

As the Service Technician, you will contribute to the achievement of the sales objectives by supporting the Sales Team across Canada.

You will perform various service and administrative functions to support the national sales team and to provide service to our partners.

Your responsibilities will be: Provide exceptional service to our clients; answer inbound telephone calls and emails and respond in a professional manner to MGA office personnel, advisors and sales team questions regarding SSQ services, tools, products offered (no financial service) and follow up on new business and inforce inquiries.

Contact advisors and partners to respond inquiries regarding our secure web site and tools available.

Adapt to different customer styles, making sure that each customer request or needs are fully understood and that appropriate actions are taken to meet or exceed customer expectations.

Exhibit knowledge of SSQ Individual Insurance and investment product offerings and marketing material available.

Communicate any changes of SSQ products/promotions to our partners.

Support the business development managers with VIP events and CE credit training.

Organize SSQ Systems training sessions between MGA branches and SSQ Training Staff.

Manage and maintain CRM database pertaining to MGA Accounts, staff of MGA branch and advisors, update daily activities on the CRM .

Build and maintain business relationship with assigned accounts, Advisor and team members.

Produce different reports, lists, charts, letters and other documents and presentations, develop specific tools to support the Individual Sector.

New advisor update, BDM assignation and liaise with contracting and IT team.

Collect relevant information and communicate with the various sector of the Company to solve problematic cases.

Support Sales Team, on Microsoft Office; PowerPoint presentations, Excel, Word documents etc.

Manage the local inventory and supplies to sales team, branches and advisors.

Promote SSQ’s brand, the products and the high quality service.

Your profile 2 to 3 years of experience in insurance operations or financial services over the past six (6) years Bachelor’s degree or College Certificate in Business Administration (asset) Completion of high school diploma or equivalent Excellent command of spoken and written English and French Excellent organization skills Attention to detail Must be able to work within in a team environment Focus on customer service – internal and external Collaborative and proactive Good business sense An aptitude to work with various software