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Manager of Client Services & Business Development


This is a Full-time position in Toronto, ON posted November 28, 2018.

The Role

Medcan is recruiting for a Manager of Client Services & Business Development to support our growing and innovative Dermatology practice. This role will have responsibility to lead and motivate a team of 2 to achieve sales targets, as well as hit individual sales targets. Fundamental to this role is the ability to create a memorable and consistent client experience by liaising with prospective clients, guiding them through their skin care journey, creating an exceptional in-clinic experience, and advising on a long-term plan to help them achieve their skin health goals. The successful candidate will be a self-starter, will have a drive for finding the best solution for the client, a passion for Cosmetic Dermatology, will have a history of building trusting relationships with client, and will thrive in a fast-paced environment.

The Accountabilities:

  • Achieve team and individual monthly sales targets.
  • Train, coach and motivating the internal sales team.
  • Work with the product and marketing team to execute on initiatives to acquire new clients
  • Work with the product and digital team to manage the client retention process for all dermatologists & laser technicians
  • Develop strong, long-term relationships with Dermatologists and medical aestheticians to ensure cosmetic referrals are flowing to build the practice
  • Help manage a consistent skin consultation program
  • Perform cosmetic skin consultations with clients to determine best options for surgical or non-surgical treatments
  • Quote and discuss fees and payment policies
  • Respond to telephone and email enquires in a timely manner & ensure exceptional delivery of service

The Requirements:

  • Minimum 2 years relevant experience in Dermatology or Plastics practice
  • Bachelor’s degree
  • Excellent written, verbal and electronic communication skills
  • Knowledge of skin varieties and conditions
  • Knowledge of cosmetic dermatology procedures and aesthetic services
  • Knowledge of skin care products and treatments
  • Experience in medical dermatology setting with a wide variety of client populations is an asset

Priority Characteristics:

  • Customer Focused
  • Dependable
  • Responsive
  • Positive
  • Professional
  • Friendly
  • Team Player
  • Flexible
  • Quick Learner

The position is scheduled primarily during business hours Monday through Friday. Occasional Saturday’s may be required on rotation.

This is a permanent role with full time hours. The role reports to the Business and Operations Manager and is part of a team of 11.

We can offer you a great working environment and an opportunity to let your excellence shine. In your cover letter please include why you wish to align yourself with Medcan and how you believe you can add value to our organization.

Qualified applicants are invited to apply to and We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls and no agencies please

Skills Required

  • Education level: None
  • Work experience (years): 3-5 years


Salary: N/D